Field Service Management
Field Service Management & Orchestration goes beyond field force automation. It optimizes processes and information needed by companies who send technicians or staff "into the field”, creating a dynamic system that connects the field worker with the backend applications in real-time, allowing companies to implement "Predictive Maintenance" versus reactive maintenance programs. It most commonly refers to companies who need to manage installs, service or repairs of systems or equipment. It allows them to greatly improve field force productivity. Industries generally include: Break and Fix, HVAC, Network Installations, Security Systems, Construction Contractors, Medical Equipment
Field Service Management & Orchestration involves resource allocation, collaboration, and orchestration between a combination of the following: CRM applications, work order management, dispatch, wireless technology, and historical customer service data. Only Oslo’s dynamic Field Service solution combines many of these functions into one unified solution. Oslo's solution allows you to detect equipment problems in real-time, correlate the specific problem to the best available maintenance resource (based on skills, required equipment, proximity, etc.), and dynamically reorganize field resources to take into account unplanned events (resource unavailability, missing parts, traffic jams, etc.). The software may also utilize databases containing details on customer premise equipment, access requirements, and parts inventory.
Oslo accomplishes this by defining the available resources and skills (e.g., maintenance agents, parts inventory, vehicles, etc.) and dynamically correlating them to a client-supplier model to determine the best available resource to address the assignment.
Oslo’s Field Service Management & Orchestration solution improves field worker productivity, enhances customer service, automates paper processes, assists with regulatory compliance, and reduces human error.
