Financial Services: Branch Transformation and Multi-Channel Integration.
Electronic transactions, like balance inquiries and account transfers, are exponentially cheaper than the same transaction conducted through a bank representative either in a branch or through a call center. Yet at the same time, face-to-face contact with a bank representative is still the most effective way of building revenue from high value sales and services. Optimizing the channel mix as part of a multi-channel strategy to service and sell to customers is the new reality - and at the heart of this reality remains the branch. Oslo Suite enables Branch Transformation and Multi-Channel Integration, allowing banking institutions to offer customers both automated services as well as infrastructure support for face-to-face service transactions.
Using Oslo Suite, transformed branches are destined to become collaborative-networked service centers that sell multiple product streams. Lightly staffed and highly adaptive to local market niches and conditions, transformed branches are differentiated by open standards, connectivity to internal or external service networks through integration hubs, and the ability to easily add additional customer- focused banking services to meet changing customer demands.
